Delivery & returns

Delivery is a flat ₹150, and is complimentary on orders over ₹5,000. One rate, anywhere in India — nothing changes at checkout depending on where you live.

Made-to-order pieces ship on their own service, charged at the same rate.

In-stock pieces are dispatched within 2 working days. Metro addresses typically receive them in 2–5 working days; the rest of India in 4–9.

Made-to-order pieces are cut after you order. A lehenga takes around three weeks and bridal around twelve. The lead time is shown on the product before you buy.

You can check delivery and timings for your pincode on any product page before ordering.

Payment is taken online by card, UPI, net banking or wallet, handled by Razorpay. We never see or store your card details. Cash on Delivery is not offered.

If something arrives damaged, faulty, or is not what you ordered, contact us within 48 hours of delivery and we will put it right at our cost. That is not a policy choice; it is your right.

Photographs of the piece and its packaging help us resolve it in one message rather than three.

Customised, altered and made-to-order outfits cannot be returned, refunded or exchanged. They are cut to your measurements and cannot be sold to anyone else.

Please confirm your measurements, colour and customisation details carefully before placing the order. If you are unsure about a measurement, ask us first — we would far rather answer a question than cut the wrong size.

A genuine fault is still covered by the 48-hour window above, whether the piece was made to order or not.

• Customised, altered or made-to-order outfits
• Items bought during a clearance, or marked “Final Sale”
• Items that have been worn, washed, stained, perfumed, damaged or altered
• Items returned without their original tags
• Returns requested after the applicable return period

On pieces that are not customised or made to order, our window is [returns window to confirm] from delivery, and return postage is [who pays return postage].

The piece must come back unworn and unwashed, with its original tags still attached.

Prepaid orders are refunded to the original payment method.

Refunds are returned by bank transfer or UPI where we hold no card on file, because there is no card payment to reverse. We will ask for those details when the return is agreed, and they are stored encrypted and never shown again.

Refunds are processed within [refund processing time to confirm] of the returned piece reaching us.